Question 1

Can I use Fitvex as a fitness app?

Accepted Answer

Yes — workout log, nutrition, stats, coach studio and athlete features on web and mobile. Athlete basics are free; coach premium depends on your coach.

Question 2

How long is the coach trial?

Accepted Answer

30 days full platform, no credit card. No auto-charge after trial.

Question 3

Is it really free for athletes?

Accepted Answer

Yes: own plan, quick log and personal stats are free. Coach-assigned plan and chat depend on your coach's setup.

Question 4

What is the Workout with friends module?

Accepted Answer

Free athlete feature: add friends by email, chat, live co-session (each logs to their own journal, see each other's sets) and stats comparison over recent months — no coach subscription, on web and mobile.

Question 5

What is the XP leaderboard?

Accepted Answer

XP from workouts, logs, badges and steps. Global ranking by lifetime XP — free on web and mobile.

Question 6

Coach platform fee vs athlete fee?

Accepted Answer

Coaches pay Fitvex coach plans. Athletes may pay their coach on the platform if enabled — separate from free athlete basics.

Question 7

Bank transfer for coach plans?

Accepted Answer

Yes, besides card. Details in the logged-in app for security.

Question 8

Same account on web and mobile?

Accepted Answer

Yes. One registration — continue with the same login on web and mobile.

Question 9

How does AI handle my data?

Accepted Answer

Content sent to AI is pseudonymized; logging and plan assist are built into Fitvex flows.

Question 10

Can I cancel coach subscription?

Accepted Answer

Yes, via client portal — no hidden lifetime lock-in.

Question 11

Is there a 3-month coach plan?

Accepted Answer

Yes, monthly or quarterly billing cycles.

Question 12

When does plan change take effect?

Accepted Answer

Changes schedule for end of current billing period.

Question 13

Stripe receipt for athlete payments?

Accepted Answer

Yes, email receipt and in-app payment history.

Question 14

What do athletes pay for — what is free?

Accepted Answer

Free: own training plan, quick workout log, personal stats, profile editing. Coach subscription required for: coach-assigned plan, chat with coach, coach-linked premium features. Athlete fee is set by the coach — self-training basics stay free.

Question 15

How does offline / cash payment work?

Accepted Answer

If the coach enables it, athletes can signal cash or bank transfer intent in the app. The coach manually confirms payment — access depends on that. Card payments are handled automatically via Stripe with email receipt.

Question 16

How does Billingo integration work?

Accepted Answer

The coach adds their own Billingo API key in settings (BETA). After a successful athlete card payment the system attempts to create an invoice in the coach's Billingo account. Tax settings and compliance are the coach's responsibility — Fitvex is a technical intermediary.

Question 17

Is support available?

Accepted Answer

Yes: help screen and message; reply by email.

Question 18

How many athletes can I manage on a coach plan?

Accepted Answer

Bronze supports up to 5 athletes, Silver up to 10, Gold unlimited. All coach features are included in every plan; monthly AI credit limits differ by tier.

Question 19

How do athletes find me — is there a public portfolio?

Accepted Answer

Yes: an editable public coach portfolio with a shareable link, plus visibility in athlete search. Athletes can send requests that you accept or decline.

Question 20

How does athlete billing work with Stripe Connect?

Accepted Answer

Coaches connect Stripe Connect; athletes pay packages on the platform. Revenue goes directly to the coach's Stripe account — transparent settlement and email receipts.

Question 21

What is the coach community on Fitvex?

Accepted Answer

A professional network for coaches: coach groups, posts, comments and image sharing with other personal trainers. Available on Silver and Gold coach plans.

Question 22

Can I run challenges for my athletes?

Accepted Answer

Yes: create time-bound coach challenges with metrics (e.g. workouts completed, load), live leaderboard and badges — motivation in one place, inside the app.

Question 23

How do I invite athletes on the platform?

Accepted Answer

Via invite link or athlete search: find athletes without a coach by name, email or filters, then send a request — all from the Fitvex coach interface.

Question 24

Can I use Fitvex without a coach?

Accepted Answer

Yes. Athletes get free basics: own training plan, quick workout log, personal stats, nutrition tracking, AI food recognition, workout with friends and XP leaderboard. Connecting to a coach adds shared plans, chat and coach premium.

Question 25

Does AI food recognition work in Hungarian?

Accepted Answer

Yes: recognises plate contents from photos and totals macros in a Hungarian UI. Daily calorie and macro goals, meal log — on web and Android, with training plans in one app.

Question 26

Does Health Connect sync step count?

Accepted Answer

On Android you can link Health Connect in profile: daily steps count toward XP and activity stats. Apple Health integration coming soon.

Question 27

Are video calls and appointment scheduling available?

Accepted Answer

Yes: schedule appointments in the planner in person or online; after acceptance, a chat window and video call are available. Coaches schedule, athletes accept or decline.

Question 28

Hungarian workout log and nutrition in one app — why Fitvex?

Accepted Answer

Hungarian fitness app on web and mobile: training plan, quick log, nutrition, stats and leaderboard with free athlete basics; full coach studio with client management and billing — no separate MyFitnessPal, Excel and WhatsApp.